Value Stream Mapping: Literature Review and Implications for Service Industry

Value Stream Mapping (VSM) is a technique used in the lean principle that helps analyze flow of materials and information needed to bring product or service customer. VSM has received lot attention industrial sector from both manufacturing industry industry. The development tools grown rapidly. Much research using carried out universities. This literature review aims provide an overview implementation find its implications. paper involves study 45 papers related case was conducted Google Scholar database, Researchgate, ProQuest, Elsevier. provides advantage for problems waiting times. extends knowledge application as unexplored tool several branches can also serve complementary approach, capable increasing outcomes many areas other than services. benefits future researchers add insights references studies sector.